Be objective and accurate

Business phone etiquette

I’ve ripped this story apart. It appeared in the SMH and was originally published in the Washington Post. It doesn’t matter that generation you are, in business all communication is formal.

The Generation X,Y and Z disease was made up in the 90s and early 2000s to simplistically categorise people based on their birthdate.

Don’t leave a voice mail

“Voice mails are an artifact of the days before text messages. If you have information that needs to be communicated in an accurate, timely manner, you’re far better off putting it into writing as a text or email.”

Absolute rubbish. If you want to convey information quickly in business, call them.

Text before calling

“Calling someone without warning can feel stressful to the recipient. Instead, text them ahead of time to ask if they’re free to talk now.”

Absolute rubbish. Just call them.

You don’t need to answer the phone

“The responsibility isn’t only on the person dialling. Just because someone is calling you out of the blue does not mean you have to pick up.”

That’s true unless it’s a recruiter, your boss, the Lotto department and anyone who might advance your career. Then answer the phone.

Emotions are for voice, facts are for text

“Many things don’t need to be a phone call at all. When you’re trying to decide on the best method of communication, consider what it is you want to say.”

Absolutely bonkers. Facts are for letters and emails. Texts provides no detail or context.

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Malcolm builds expert resumes, cover letters and LinkedIn profiles, which unleash an unbeatable business case to promote you as a ‘must have’ asset to an employer.